Bookings
Requests arriving from the website, the table map, time slots to open or close, and confirmations to send to the customer.
01
What you manage
The whole venue from a single panel
These are the areas you find inside the panel once you are in.
Orders
Takeaway and delivery with status, payment and pickup time. You can confirm, move or cancel in a few taps.
Menu and products
Categories, product sheets, ingredients, allergens and set menus. What you publish here reaches the website straight away.
Customers
Every customer sheet with history, consents and notes. Emails are sent from here too.
Statistics
Revenue, covers and how the period is going, compared against the previous days.
Website and promotions
Pages, posts, promotions and email campaigns that customers see on the venue website.
02
Support
If something is not working, write to us
Better one question too many than a service gone wrong. Use whichever channel suits you.
Direct contacts
Support
Always mention the name of your venue.
How to get helped quickly
- Write the name of the venue.
- Tell us what you were doing when it happened.
- Add the day and time of the problem.
- If you can, attach a photo of the screen.
These four lines are usually enough to understand the problem without calling you back.
03
Guides
The guides, sorted by the job to be done
Each guide follows a real task from start to finish, with the panel screens.
First steps
Onboarding and initial setup
Follow this sequence when you need to launch the project, provide support, or check that the premises are ready to receive real requests.
- Local data
- Service availability
- Access and final verification
Basic settings
Setting up the venue
Before changing menus, orders, or promotions, it's a good idea to visit this page. Proper configuration prevents out-of-hours requests, inconsistent payments, and incorrect customer information.
- Local registry
- Services and payments
- Service Rules
Operational catalog
Menu, products and formulas
Use this page when you need to publish a new dish, change a price, or adjust a seasonal product. The right structure makes everything quicker, even on peak days.
- Well-ordered categories
- Complete product sheet
- Fixed formulas and menus
Table management
Reservations
Here you'll find the actual booking dashboard blocks: shared list, calendar with slots, detail tab, and confirmation or cancellation modes. The flow actually follows the code, without any invented states.
- Shared list
- Calendar and slots
- Card and notifications
Online orders
Orders
Here you'll find the actual steps for managing orders: how to read the list, what to look for in the card, when refund and cancel appear, and how to use snooze with time block.
- Open the order from the list
- Decide from the order form
- Move the time when necessary
Customer Contact
Communications, notifications and emails
Use it for email campaigns, service alerts, promotional messages, or operational confirmations. The flow is simple: choose the message, check the recipients, and send only after final verification.
- Reusable templates
- Sorted customer lists
- Sending with final check